Frequently Asked Questions

1. What is your return policy?

We offer a hassle-free return policy. Items can be returned within 30 days of receiving your order, provided they are in their original condition with tags attached. For more details, please visit our Return Policy page.

2. How do I track my order?

Once your order is shipped, we will send you a tracking number via email. You can also track your order by logging into your account and viewing your order details.

3. What sizes do you offer?

We provide a wide range of sizes from XS to plus sizes. Check our Size Guide for detailed sizing information to help you find the perfect fit.

4. Can I modify or cancel my order after placing it?

Once an order is placed, it can only be modified or canceled within the first 12 hours. Please contact our customer support team as soon as possible for any changes.

5. Do you offer international shipping?

Yes, we ship worldwide! Shipping fees and delivery times may vary depending on your location. Please check our Shipping Information for more details.

6. How do I care for my clothing?

Care instructions are provided on each product's label. To ensure the longevity of your clothing, we recommend following these instructions carefully. Visit our Care Guide for more information.

7. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other popular payment options. You can view all available payment methods at checkout.

8. Can I exchange an item?

Yes, we offer exchanges for different sizes or colors, subject to stock availability. Visit our Exchange Policy page to learn more about how to process an exchange.

9. How can I contact customer service?

You can reach our customer service team via email at support@website.com or by using the contact form on our Contact Us page. We aim to respond within 24 hours.

10. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. You can choose a digital gift card that is sent via email, perfect for last-minute gifts.

11. Do you have any promotions or discounts?

We frequently offer promotions and discounts. Be sure to sign up for our newsletter to stay updated on exclusive offers and new arrivals.

12. How do I know if an item is in stock?

If an item is available to add to your cart, it is in stock. If it is out of stock, you may see an "Out of Stock" label or have the option to sign up for a restock notification.